Shipping, Returns & Refunds

This policy applies to Philippine delivery and local pickup orders.

Current delivery fees

The current standard delivery fee is PHP 100.00. Standard-delivery customers do not select a courier. Eligible cash-on-delivery fees are: LBC Express: PHP 200.00 prepaid shipping fee. Fees shown at checkout are calculated from the current trusted store configuration and control if they differ from this page.

Dispatch and tracking

Dispatch and delivery timeframes are estimates, not guarantees. When a shipment is created, the customer account shows the saved courier, tracking number, and available tracking progress. A carrier link is shown only when a valid link is available; customer service can assist when tracking is manual or delayed.

Damaged, defective, wrong, or incomplete items

Contact customer service promptly with the order number and clear photos or other reasonable evidence. After assessment, lawful consumer remedies may include replacement, repair, completion of the order, price reduction, refund, or another remedy required by Philippine law. An opened cosmetic remains eligible for applicable remedies when it is defective, unsafe, wrong, incomplete, or misdescribed.

Change of mind and hygiene

A request for an unopened, unused, resalable item may be considered subject to prior approval, timing, condition, and return-shipping arrangements. Opened or used cosmetics normally cannot be accepted for a change-of-mind return for hygiene and safety reasons. This hygiene rule does not remove rights relating to defective, unsafe, wrong, incomplete, or misdescribed goods.

Return authorization

Do not send an item before customer service confirms the return instructions and destination. The customer should package approved returns securely and retain shipment evidence. Responsibility for return cost is determined by the reason for return and applicable law.

Refund method and timing

Approved refunds are returned through the original or mutually agreed payment route where practicable. Processing time depends on inspection, the payment route, and the receiving institution. We will explain any required steps and confirm when the store has issued the refund.

Contact

Contact Sunny Skin Beauty through the WhatsApp or Facebook links shown on this website.